Frequently Asked Questions

Products

What types of drains do your products fit?

Our products are designed to fit standard Australian sink, shower and bath drain sizes. Each product listing includes specific dimensions so you can find the right fit for your drain.

Are your products safe for all pipe types?

Yes — all DrainGuard products are designed to work with standard PVC, copper and stainless steel plumbing. They sit above or at the drain opening and do not come into contact with your pipes.

How do I clean my DrainGuard product?

Most of our products can be rinsed under running water or wiped clean with a damp cloth. Silicone and stainless steel products are dishwasher safe. Check the individual product page for specific care instructions.

Orders & Shipping

How long does delivery take?

Australian orders are typically delivered within 3–7 business days. International orders generally take 7–14 business days depending on your location.

Do you offer free shipping?

Yes! We offer free standard shipping on qualifying Australian orders. Check the shipping details at checkout for the current threshold.

Can I track my order?

Yes — once your order has been dispatched, you'll receive a confirmation email with tracking details so you can follow your delivery.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy on all unused, unopened products. If you're not satisfied with your purchase, please contact us and we'll make it right.

What if my product arrives damaged?

If your order arrives damaged or faulty, please contact us within 7 days of receiving it and we'll arrange a replacement or full refund at no cost to you.